Problem
Traditional e-commerce platforms and complex admin panels are too intimidating and friction-heavy for local shop owners, who rely solely on WhatsApp and phone calls to do business.
Case study
Founder & Product Lead · Conversational AI Commerce
An automated digital identity and e-commerce engine enabling local businesses to launch online stores, manage inventory, and fulfill orders entirely through WhatsApp voice and text.
Problem
Traditional e-commerce platforms and complex admin panels are too intimidating and friction-heavy for local shop owners, who rely solely on WhatsApp and phone calls to do business.
Approach
Engineered an AI conversational ingestion pipeline where merchants can speak or text product details in Urdu/English over WhatsApp to automatically generate live web stores, track inventory decrements, and send customer order receipts.
Outcome
Enables any retail merchant or wholesaler to go from a physical shop to an active digital selling engine in less than 2 minutes without writing a single line of data manually.
Responsibilities
Stack
At a glance
Removes the digital divide for millions of physical merchants in emerging markets by turning the app they already use daily into a full-scale digital commerce operating system.
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